Customer Support Assistant

at  Allied Search Pte Ltd

REQUIREMENTS:

• Possess a Diploma or GCE O Levels minimally
• Possess at least 2 years of experience working experience
• Fluency in Mandarin is essential for communicating effectively with partners in China
  To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email
  Email Address: APPLY@ALLIEDSEARCH.COM.SG
  We regret to inform that only shortlisted candidates will be notified

• Support the Customer Support Representative team
• Handle quote processing and customer order entry.
• Retrieve shipping documents and certificates from the system and promptly email them to customers.
• Retrieve and distribute invoices and Statements of Account from the system via email to customers and other Regional Sales Managers upon request.
• Keep track of urgent orders, providing customers with updates on their status and shipping details.
• Respond to Requests for Quotations (RFQs) received through the customer portal as necessary.
• Upload order confirmations and tax invoices to customers’ portals.
• Assist in managing the Customer Service and mailboxes by rostering duty with other Customer Support Representative
• Support with miscellaneous administrative tasks, including ordering office supplies and stationery.
• Perform additional duties as directed by the Customer Support Manager and Director.