Customer Support Assistant

at  Partnerize

WHO WE ARE:

The partnership channel offers scale and automation on a pay-for-performance model that delivers the operating leverage necessary for brand survival. Partnerize empowers marketers with technology built to discover, engage, and convert audiences, at scale, all while maintaining brand safety and control.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES

• Client or customer support experience
• Teamwork, strong work ethic and enthusiasm to learn
• Prioritisation and organisational skills
• Interpersonal and soft skills
• Computer literacy

DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to communicate technical information to a non-technical audience
• Bachelors degree (Business, Marketing or Advertising preferred but not essential)

PURPOSE OF THE ROLE

The Customer Support team mission is to ensure all clients receive the best customer experience and understand the true value of Partnerize to grow revenue.
As a member of the Customer Support team, you will provide support, training and guidance to Partnerize’s customers – primarily the ‘Partner’ cohort of our customers; educating and consulting them on how to use our software.

KEY RESPONSIBILITIES

• Provide customer support for Partnerize’s clients and partners
• Triage inbound support tickets to relevant members of the team and/or escalate to other teams, adhering to applicable SLAs
• Follow BAU processes within Customer Support’s remit
• Provide translations of support tickets where necessary
• Perform basic tasks and processes