Customer Support Coordinator | Bristol | Immediate start

at  Morgan McKinley

Job Title: Customer Support Coordinator
Location: Bristol (BS32)
Pay rate: £13.84 per hour (salary equiv £27,000) + bonus
Hours: Monday to Friday, 9.00am - 5.30pm
Working pattern: Hybrid with 2 days WFH (after training completed 3-6 months approx)
Parking at office location: Yes
Start date: ASAP
Duration: 12 months +
An established company and a leader within their market place are recruiting for a Sales Admin & Customer Support Coordinator to join their ever expanding team for a ongoing temporary basis
This role is to provide customer support to a Quotation & Sales team, processing orders, preparing customer quotations, handling telephone enquiries from customers, providing support to teams and responding to technical enquiries providing a high level of customer services

ESSENTIAL SKILLS AND QUALIFICATIONS:

• GCSEs or equivalent with grades (A-C), in English and Maths
• SAP/CRM or equivalent ideally
• Ability to develop and maintain good relationships internally/externally and at all levels
• Excellent presentation skills and a confident, engaging communicator
• Highly organised & able to prioritise
• Ability to work under pressure and maintain accuracy
• Passion for customer service
  Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

DUTIES REQUIRED BUT NO LIMITED TO:

• Processing service requests from customers
• identify suitable engineers and dates to attend site
• Proactively communicate with customers to resolve issues in a timely manner
• Producing quotations using SAP, confirming and documenting price and site availability to customer
• Processing customer orders
• Communicating with credit controllers regarding credit checks / issues.
• Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department’s performance targets
• Reviewing systems to identify improvements to processes and procedures
• Prioritise mail to maintain customer satisfaction.
• Maintaining responsibility for administrative and customer service support