Customer Support Engineer - Level 2

at  Enghouse

Join our dynamic team at Enghouse Locus, where we’re leading the way in revolutionizing public safety and emergency services across the Nordics.

ADDITIONAL SKILLS (ADVANTAGEOUS):

• Experience with technologies such as ASP.NET, Entity Framework, GitHub, Splunk, Azure, and more.
• Proficiency in C#, .NET, and MS SQL, with a strong technical background.
• Experience with DevOps practices and tools.
• Familiarity with relational and non-relational databases like PostgreSQL, MySQL, MongoDB, etc.
• Candidates with DevOps experience and a background in software development are strongly encouraged to apply.

ABOUT THE ROLE:

As a Customer Support Engineer, you’ll be responsible for providing expert support to our Norwegian customers, ensuring their mission-critical control room applications are operating at peak performance. Collaborate closely with our talented team to deliver top-notch support to our valued customers, ensuring their needs are met with efficiency and excellence.

KEY RESPONSIBILITIES:

• Manage and prioritize Level 2 support tickets.
• Diagnose and troubleshoot product malfunctions resulting from configuration issues, product errors, or surrounding technologies and 3rd party applications errors.
• Provide expert support to Norwegian customers, ensuring their mission-critical control room applications are operating at peak performance.
• Analyze and resolve customer issues promptly and effectively, in line with service level agreements and support procedures.
• Lead efforts to identify and implement solutions, continuously updating documentation to enhance product maintenance activities.
• Collaborate with software engineering teams to enhance products, fix bugs, and conduct code reviews, ensuring solutions are always cutting-edge.
• Maintain and operate key platform infrastructure vital for software development and maintenance.
• Support project teams and R&D in the deployment, installation, and rollout of releases.