Customer Support Engineer

at  Spin Technology

We are seeking a customer support engineer that excels in meeting customers’ expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.
To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Engineer should be able to achieve outstanding customer service and communicate effectively with customers.
This is a part time position but the right candidate will grow within our fast growing company.

• Provide the technical and sales support by email, chat and video conference;
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues;
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
• Provide prompt and accurate feedback to customers;
• Ensure proper recording and closure of all issues;
• Prepare accurate and timely reports;
• Document knowledge in the form of knowledge base tech notes and articles;
• Participate in the improvement of the product FAQ and knowledge base;
• Close work with the engineering team;
• Assist in customer success