Customer Support Engineer

at  Thales

Lieu : Herstal, Belgium
Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar.
Thales Belgium SA, Belgium competence center of Thales, is a company located on 2 sites, one in Tubize (near Brussels) and the other one in Herstal (near Liège). Thales Belgium, which employs more than 280 collaborators, is specialized in the design, development and supply of critical information systems for customers in the sectors of Defense, Security (including Cyber) and Aerospace.

As Customer Support Engineer, your main responsibilities will be:

• Customer support & after sales coordination
• Manage the complete service delivery processes from the Customer needs qualification to the project realisation.
• Make the interface between the customer and the internal stakeholder required to deliver services (Engineering, production, quality, logistics).
• Interact daily with our customer to receive and answer to their requests, to make sure that our equipment and solution are well deployed and used.
• In addition to customer requests, be able to detect new opportunities and propose related technical solutions and commercial offers.
• Be in Support of the Bid&Project Managers to address Customer Support and After-sales topics.
• Services operational provision
• To support our internal and external customers by providing technical assistance and expertise.
• To provide training courses to our customers worldwide.
• To coordinate various stakeholders during firing campaigns abroad for Program and After Sales services.