Customer Support Executive - Socrates

at  Clanwilliam a healthcare technology group

Leading global healthcare technology group, Clanwilliam, has an exciting opportunity for a driven and motivated Customer Support Executive to join our team.
Clanwilliam Ireland is a member of the Clanwilliam family of businesses. Our 1000+ global team members and 25+ core products and services empower over 1.5 million healthcare professionals worldwide to provide exceptional patient care. From pharmacy to GP systems, hospitals to aged care, analytics to messaging platforms, our products and services help drive most parts of the patient care journey in Ireland, the UK, New Zealand, and Australia.

THE IDEAL CANDIDATE WILL POSSESS THE FOLLOWING QUALIFICATION, SKILLS, KNOWLEDGE, AND ATTRIBUTES:

• Both graduates and experienced candidates’ welcome.
• Good knowledge of databases (SQL).
• You must be able to multi-task and have excellent communication and keyboard skills.
• Excellent telephone manner and interpersonal skills.
• Willingness to learn.
• Good team player.
• Positive and flexible attitude.
• Highly motivated.
• Professional approach.

• To identify, resolve, log and follow up all client queries at all levels of support.
• Working on the GP Support Team troubleshooting our in-house software for pharmacies over the phone or via Remote Dial.
• Troubleshooting hardware problems e.g., PCs/Printers/Networks/Scanners.
• Working with other colleagues on the team to help resolve customer issues.
• Testing new versions of the software and leasing with the Development Department to report any potential issues found.
• Liaising with our field engineers to arrange site visits for issues that cannot be solved over the phone.
• Ensure that the highest level of communication is maintained with regard to client queries, issues, and complaints.
• Working closely with our hardware desk to resolve issues.