Customer Support Manager (Engineering)

at  Safran

JOB DESCRIPTION

What’s special about us?
Safran Helicopter Engines are the world’s leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market.
Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components.
Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.
What will I be doing?

The purpose of the Customer Support Manager is to:

• Represent Safran Helicopter Engines UK towards its Industrial customers, and by providing excellent

customer support, pursue sales opportunities with those customers in order to drive sustainable sales

growth.

• Ensure that Safran Helicopter Engines UK customers receive outstanding support and that their needs

are met on time in full.

• Liaise with internal team in order to ensure that customer orders are fully understood and accepted

and properly resourced.

Manage a dedicated customer portfolio, by:

• Ensuring customer satisfaction (act as the voice of the customer).
• Customer engagement, including travel to OEMs and MROs in order to build strong relationships for future growth.
• Defining the customer strategy through Roadmaps and Key Account Plans.
• Setting budgets and forecasts for Safran Helicopter Engines UK 5-Year Plan.
• Creating commercial proposals and coordinating the offer review process.
• Negotiating new and expiring contracts ensuring that all amendments are made on time.
• Negotiating logistical framework agreements with Safran internal customers.
• Managing customers’ credit limit.
• Managing Safran Helicopter Engines UK order book and coordinating the monthly SIOP process.
• Maintaining the Monthly / Yearly Sales Forecast.
• Building market position by locating, developing, defining, and closing business relationships.
• Researching industry and related events, publications, and announcements to identify opportunities.
• Examining risks and potentials for opportunities and making appropriate recommendations.
• Developing and negotiating contracts; and integrating contract requirements with business operations.
• Managing the opportunities ‘funnel’.
• Building/maintaining relationships with new and existing customers.
• Submitting weekly report.

COMPLEMENTARY DESCRIPTION

Why us?
Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.
Located in Fareham on the South Coast of the UK, we’ve been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first.
Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.

As a valued member of our team, these are just a few of the benefits you’ll receive:

• 25 days holiday a year (plus bank holidays)

o Additional day for every 10 years’ service

• Flexitime – where you can accrue up to your contractual hours

o Option to leave from 12:30 on Friday (role dependant)

• Hybrid working – on site 3 days per week from home 2 days (role dependant)
• On site restaurant with daily £1.50 subsidy for lunch
• Costa coffee on site
• Generous 10% pension contributions (after 3 months)
• Health cash back scheme (after probation)
• Purchase of company shares (after 3 months)
• Annual bonus of up to 3%
• Company sick pay
• Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services)
• Ample free parking

o Accrue points for traveling to work by bike, walking, public transport or car share
o Once a quarter receive Amazon vouchers for the points (40 points = £10)

JOB REQUIREMENTS

What do you need from me?

Knowledge

• Customer management experience in a manufacturing environment (must have)
• Commercial negotiation in a business to business context (must have)
• Aerospace industry and associated regulatory and quality environment (desired)
• Aviation Maintenance, Repair and Overhaul (desired)
• UK MOD contract management (an advantage)
• Customer credit management (an advantage)
• Commercial business to business contracts including contractual terms and conditions
• Managing bids and RFQs / RFPs

Skills

• Negotiation
• Customer engagement
• Presentation
• Communication
• General IT ECDL Word, PowerPoint, Excel, Power BI, SharePoint)
• Networking ·

Qualities

• Motivation for sales
• Professionalism
• Team oriented
• Strategic thinker
• Confident
• Reliable
• Honest

What’s my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.
Diversity and Inclusion
We want Safran Helicopter Engines UK to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.
We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We’re committed to building a strong, diverse workforce and making Safran Helicopter Engines UK an inclusive place to work.

The purpose of the Customer Support Manager is to:

• Represent Safran Helicopter Engines UK towards its Industrial customers, and by providing excellen

o Option to leave from 12:30 on Friday (role dependant)

• Hybrid working – on site 3 days per week from home 2 days (role dependant)
• On site restaurant with daily £1.50 subsidy for lunch
• Costa coffee on site
• Generous 10% pension contributions (after 3 months)
• Health cash back scheme (after probation)
• Purchase of company shares (after 3 months)
• Annual bonus of up to 3%
• Company sick pay
• Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services)
• Ample free parkin