Customer Support Officer

at  APM

As the Customer Support Officer, you’ll work in a supportive team, find this is a fast paced, diverse role where no one day is the same. The APM Communities Customer Support Officer role provides industry leading customer experience in every interaction. The position acts as first point of contact for general enquiries from the public, engagement with previous, current, and future customers of APM Communities as well as government departments and community service providers.

• Answering phone and email enquiries and scheduling appointments,
• Provide business support to achieve outcomes for our customers through maintaining and updating records of customer tracking data,
• Ability to manage multiple tasks and data entry platforms,
• Accurate data entry and management of workflow management spreadsheets,
• Develop positive working relationships with your team and provide exceptional customer service to APM Communities cliental.