Customer Support Officer

at  Arvato Netherlands BV

Take your next career step with us as a Customer Support Officer and develop professionally and personally with a steep learning curve. At our location in Heijen, you will further advance the Healthcare, High-tech or Consumer Product division and experience the exciting world of our international supply chain solutions, first hand. Become part of an innovative and dynamic company that sees quality and performance as key factors for success.

• You are responsible for the proper handling of outgoing orders for a specific customer
• Your main goal is to ensure that these orders are delivered as planned, so customers are satisfied with the service
• If any issues arise or something is not in line with the agreed “Service Level Agreement”, you know how to provide solutions through system analysis and your problem-solving skills
• Track the status of outgoing orders and handle any exceptions in the “Transport Exception Handling” process
• Analyze data in the systems extensively, keep in mind the established KPIs, expectations and planning
• Constantly monitoring whether all the orders are processed correctly and help assist the supply of products
• If you see that incoming and outgoing orders do not match properly, you take action and know how to find the right colleagues to solve this