Customer Support Officer

at  Diethelm Keller Aviation Pte Ltd

REQUIREMENTS

• Diploma with at least 2 to 3 years’ experience in business-to-business sales or sales support
• Good command of written and spoken English
• Prior experience in spare parts sales in aviation industry will be advantageous
• Ability to read and understand basic engineering drawings will be advantageous
• Attentive to details, well organised and customer service oriented
• A team player who can multitask well to meet deadlines and requirements
• Ability to exercise sound judgement at work and preserve confidentiality
• Proficient in Microsoft Office and SAP applications

• Manage customers’ orders and enquiries and follow through to order fulfilment
• Handle customers’ enquiries on spare parts
• Assist Sales Manager on tender/ program/ contract
• Prepare quotations and follow-up with customers on order status
• Monitor orders and liaise with QA, Logistics and Technical Departments to ensure timely delivery to customers
• Process sales order using SAP system
• Address customers’ concerns and maximize customer satisfaction
• Provide customers with after-sales support
• Generate periodic order status reports
• Follow-up on debit/credit memo