Customer Support Officer

at  Queensland Health

Metro South Health is Australia’s first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland’s population.
This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and growing health service that embraces technology, excellence in health care, teaching, research and empowering our people to be the best in serving our community.

About the Role

• Provide administrative support to clients and staff within the facility such as:
• Effective communication answering switchboard and undertaking reception duties including enquiries, face to face enquiries providing assistance and redirection where appropriate, making and taking of accurate messages.
• Demonstrated ability in time management, organisational and prioritisation skills, with daily general administration duties, photocopying, scanning, data entry, incoming and outgoing correspondence including distribution of mail/parcel deliveries received at the centre for all staff.
• Demonstrated ability to use Microsoft Office to produce, letters, fact sheets, newsletters, spreadsheets, minutes, agendas and PowerPoint presentations.
• Maintain client records including registering, document filing, prepping, scanning, quality assurance and tracking of client charts utilising Health Information Management Systems: Community Health Information Management System (CHIMS), ERIC and Integrated Electronic Medical Record (ieMR).
• Assist with contractors ensure attendance book is completed correctly signed/dated when contractor enters/exits the building.
• Coordinate and maintain motor vehicle bookings, maintaining detailed records by collating and report of mileage sheets, cleaning, maintenance and servicing and fleet management utilising Utilisation Management System (UMS) and Betasphere.
• Ensure the work environment and administrative equipment is maintained in good working condition and escalating issues as required.
• Maintaining adequate stationery available for the day to day functioning of the area.

Find out about the role in more detail and how to apply in the attached Role Description.
Our ICARE² values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence, shape our culture within Metro South Health. Our values guide our day-to-day decision making and are fundamental to what we care about as a health service, how we behave, how we interact with each other and provide care to the many patients who come through our doors every day.
We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Metro South employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
You can find out more about why it’s so great to work at Metro South here: www.metrosouth.health.qld.gov.au/join-our-team.This work is licensed under a Creative Commons Attribution 3.0 Australia License

• Provide administrative support to clients and staff within the facility such as:
• Effective communication answering switchboard and undertaking reception duties including enquiries, face to face enquiries providing assistance and redirection where appropriate, making and taking of accurate messages.
• Demonstrated ability in time management, organisational and prioritisation skills, with daily general administration duties, photocopying, scanning, data entry, incoming and outgoing correspondence including distribution of mail/parcel deliveries received at the centre for all staff.
• Demonstrated ability to use Microsoft Office to produce, letters, fact sheets, newsletters, spreadsheets, minutes, agendas and PowerPoint presentations.
• Maintain client records including registering, document filing, prepping, scanning, quality assurance and tracking of client charts utilising Health Information Management Systems: Community Health Information Management System (CHIMS), ERIC and Integrated Electronic Medical Record (ieMR).
• Assist with contractors ensure attendance book is completed correctly signed/dated when contractor enters/exits the building.
• Coordinate and maintain motor vehicle bookings, maintaining detailed records by collating and report of mileage sheets, cleaning, maintenance and servicing and fleet management utilising Utilisation Management System (UMS) and Betasphere.
• Ensure the work environment and administrative equipment is maintained in good working condition and escalating issues as required.
• Maintaining adequate stationery available for the day to day functioning of the area