Customer Support Officer
at Robert Half
Melbourne, Victoria, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 12 Jun, 2024 | USD 33 Hourly | 13 Mar, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Become apart of a team as a Customer Experience Officer within a thriving, vibrant, and inclusive energy company located in South Melbourne!
THE COMPANY
Our client is looking for an innovative and proactive individual to drive the customer experience of their nationwide business, which provides embedded electricity, gas, hot water, and ultra-high-speed fiber services to properties and communities. You will be joining a dynamic and fast-paced team in a friendly and diverse workplace, with great potential for career growth.
Responsibilities:
The day-to-day functions of this role include;
- Resolving Customer enquiries by handling incoming calls and emails relating to their account, payments, and other general enquiries.
- Handling escalated enquiries from Customers, Management, or applicable Regulatory Bodies.
- Identifying and supporting accounts either currently facing, or have a high probability of facing, payment difficulty via engagement on payment plans or supporting Collections activity.
- Identifying and deploying process improvements for Operations Group and the broader business
- Maintaining accurate records of Customer interactions and activity via internal platforms
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Accounts / Finance / Tax / CS / Audit
Customer Service
Graduate
Proficient
1
Melbourne VIC, Australia
