Customer Support Officer

at  Tunstall APAC

ABOUT US

As part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall’s assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families.
Purpose of the role
Provide exceptional phone and online support and service to a wonderful group of clients, to support their non-emergency enquiries relating to medical alarms. You will explain Tunstall’s products and services to our valuable current and future clients so that we are offering the right products to the right people.
The role is worked full-time between the hours of 8am to 5pm, Monday to Friday. There’s no weekend or evening work and some remote hybrid working opportunities are available once fully trained for employees that have the right equipment and internet.

• Be a primary point of contact (via phone and email) for product and service enquiries
• Engage with clients and key stakeholders to provide end-to-end support to complete the onboarding process for new alarms
• Respond to new and current client telephone calls and online enquires
• Accurately complete all documentation and admin required
• Recommend the most suitable products, explaining how they work to existing and new clients