Customer Support Receptionist

at  Fullsteam

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
SOS Inventory, part of the Fullsteam Organization, is seeking a professional, articulate individual with excellent communication and interpersonal skills for a remote Customer Support Receptionist position for our support and sales teams.

Primary Responsibilities:

• Answer and route support and sales calls to the appropriate individuals.
• Open Support Request tickets in the support management system and assign to support representatives, as applicable.
• Solve basic support requests for customers, such as password resets.
• Assist with administrative work as needed by management.

Primary Qualifications:

• A skilled telephone operator to route calls to the appropriate people – sales, support, etc. Volume is not high, but each call is important.
• A friendly, empathetic, well-mannered people person. Our customers are real people trying to solve real business problems. We aren’t just software to them. We are counselors, consultants, advisors, partners, and sometimes even friends.
• Ideally, someone with multiple talents. When not on calls, you’ll have an opportunity to contribute in other areas. So let us know what else you bring to the table – for example, do you have experience in bookkeeping, HR, sales, etc.?
• A tech-savvy individual. If you’re the type that can solve any problem with “just Google it,” you’ll probably fit in well here.
• Excellent communication skills, both verbal and written. Bilingual (Spanish) would be nice but is not a hard requirement.
• Must have a suitable noise-controlled home space with high speed internet to act as a work area.

This position is 100% remote. The candidate would need to have a suitable work environment set up as their home office and be comfortable managing their own schedule in a non-corporate office environment.
EEOC & ADA Statement:
Fullsteam and its family of companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Fullsteam and its family of companies complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Fullsteam Human Resources.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Final candidate must be able to pass a background check

• Answer and route support and sales calls to the appropriate individuals.
• Open Support Request tickets in the support management system and assign to support representatives, as applicable.
• Solve basic support requests for customers, such as password resets.
• Assist with administrative work as needed by management