Customer Support Representative

at  Fiqraa

REQUIREMENTS:

• High school diploma or equivalent; college degree.
• Previous experience in customer service, call center, or related field.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong problem-solving skills and ability to empathize with customers’ concerns and needs.
• Proficiency in using computers and customer service software, such as CRM systems and helpdesk software.
• Strong attention to detail and accuracy in data entry and information processing.
  Job Type: Full Time
  Job Location: Duba

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
• Provide accurate information and assistance to customers regarding products, services, orders, billing, and technical issues.
• Troubleshoot and resolve customer complaints and concerns effectively, escalating complex issues to the appropriate department when necessary.
• Process orders, returns, exchanges, and refunds according to company policies and procedures.
• Maintain customer records and update account information accurately in the customer relationship management (CRM) system.
• Collaborate with other departments, including sales, marketing, and technical support, to address customer needs and improve the overall customer experience.
• Identify opportunities for upselling or cross-selling products and services to customers based on their needs and preferences.
• Follow up with customers to ensure their issues have been resolved satisfactorily and gather feedback to improve service quality.
• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Adhere to company policies, procedures, and service standards to ensure consistency and quality in customer interactions.