CUSTOMER SUPPORT REPRESENTATIVE (GERMAN SPEAKING)

at  Gipanis GmbH

SENIOR CUSTOMER SUPPORT REPRESENTATIVE (GERMAN SPEAKING)

Jetzt bewerben
Ukraine / Remotely
M / W / D
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Are you looking to join a company where you can learn, grow, and help others? Do you desire a company that will invest in you as an individual, listen, and value your opinion?
We are currently accepting applications and seeking self-motivated, upbeat, professional, friendly individuals to join our fast-paced Customer Support team.

A job that makes you happy:

• Provide knowledgeable answers to customers’ inquiries regarding company products.
• Use our customer service tools professionally and process individual customer inquiries by phone, email and chat
• Work with the database of orders and processing orders on various trading platforms such as Amazon, Etsy
• Communicate with other departments and support us in increasing customer satisfaction
• Follow up on all customer requests to ensure the brand provides the highest level of customer service.
• Manage ongoing customer relationships utilizing our CRM tools.

Qualifications and skills:

• 2-3 years experience in Customer Support / Telemarketing or any related field.
• E-commerce experience preferred but not required.
• CRM experience
• German language proficiency (C2-C1 level)
• Strong communication skills and ability to problem solve.
• Attention to details, multitasking, time management, follow up.
• Strong computer skills in Microsoft Office programs and the ability to learn new applications quickly.

Nice to have:

• Experience of work with any of trading platforms (Amazon, Etsy, eBay, Shopify)

We offer:

• Competitive salary rate in EUR
• Paid vacation time (25 days per year) and paid sick leaves
• Annual salary review according to KPI results
• Accountant support for individual entrepreneurs
• Flexible remote work in an experienced and authentic team
• Company with international flair
• Startup environment with flat hierarchies
• Sessions with psychologist
• Personalized Personal Development Plans with every employee, and by proposing a training budget for supporting every employee growth (certifications, language courses, professional trainings etc)

Apply now to begin your pass to success!
Kindly submit your CV to job@gipanis.de
Interview process: Recruitment Specialist-Head of HR-Hiring Manager

Please refer the Job description for details