Customer Support Representative
at Komatsu Australia
Mudgee, New South Wales, Australia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 23 Sep, 2024 | Not Specified | 24 Jun, 2024 | N/A | Good communication skills | No | No |
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Description:
Job no: 2719
At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.
The Opportunity: We are currently seeking a Customer Service Representative to be based at our Mudgee branch. The Customer Service Representative will provide assistance to both internal and external customers regarding parts sales, orders and deliveries within a timely and professional manner.
Responsibilities:
KEY RESPONSIBILITIES:
- Ensure all parts queries, sales and orders are processed in a timely manner.
- Performing weekly checks of outstanding customer orders to ensure that all backorders will be supplied within the shortest possible lead time.
- Being proactive by forms of offering suggestions or complying within cost control measures so the Company can minimise all cost aspects of the Parts Operation.
- Being familiar with client’s machines, processes and specific requirements.
- Providing a regular fee back to clients through back-order reports and advice of delivery status proactively.
- Assisting other company personnel with client enquiries.
- Providing comprehensive training to new and developing staff.
- Assist in the management of stock accuracy (electronic stock vs physical stock)
- Ensuring all Customer parts orders are processed in a timely manner providing exceptional customer service using Komatsu’s Customer Support Charter as the guiding principles for all business interactions.
- Assisting other employees including, Supervisors and Management on Parts related technical, logistical and procedural inquires where required.
- Being an active member of the team to assist with refining processes and procedures to improve the efficiency of the day to day running of the Department
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Mudgee NSW, Australia