Customer Support Representative

at  Selrhub It Solutions

REQUIREMENTS:

• High school diploma or equivalent.
• Proven experience in customer service or a related role.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong problem-solving and conflict resolution abilities.
• Familiarity with CRM systems and customer support tools.
• Basic technical knowledge and proficiency in using computer systems and software.

• Serve as the first point of contact for customers, addressing inquiries, resolving issues, and providing assistance via phone, email, or chat.
• Listen to customer concerns, empathize with their needs, and provide effective solutions in a timely manner.
• Handle customer complaints and escalate complex issues to senior support staff or management as needed.
• Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
• Educate customers about product features, functionalities, and usage to optimize their experience.
• Follow up with customers to ensure their issues are resolved satisfactorily and provide additional assistance or information as necessary.
• Collaborate with cross-functional teams, including sales, product development, and technical support, to address customer needs and improve products and services.
• Stay up-to-date on product knowledge, industry trends, and best practices to provide informed support to customers.
• Contribute to the development and improvement of customer support processes, procedures, and resources.