Customer Support Representative with Spanish

at  Zebra Technologies

OVERVIEW:

At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.
We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.
Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you’ll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
Together, we’ve only begun to define the edge of what’s possible—for our people, our customers, and the world.
We have an opportunity for a bilingual Junior Customer Specialist to join our outstanding team located in Brno, Czech Republic.
We´d love to find someone with the ability to learn quickly and coordinate information effectively to generate deep customer insights. Your responsibility will include administrating our internal system and providing support to our partners and business customers when placing their orders for repairs. Representative works under close supervision to answer routine questions regarding company products and services and responds to customers by following standard scripts and procedures.
This is a great opportunity for skillful language enthusiasts. You can be fresh graduate, skillful customer agent or parent who is looking for a new challenges after parental leave…we are open for everyone.

Responsibilities:

• Answers initial customer calls and answers general questions
• May require deviation from standard screens, scripts and procedures
• Directs callers to appropriate resources and personnel
• Determines appropriate solutions and responses
• Gathers information from internal resources to answer customers questions
• Documents customer concerns and escalates concerns to appropriate channels in a timely manner
• Demonstrates strong customer service, communication and problem-solving skills

QUALIFICATIONS:

• High school or equivalent
• 0-1 years of experience
• Fluent spanish and english
• Beginner level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values/orientation
• Solid professional work behaviors (attendance, teamwork, time management)
• Communication skills (listening, providing clear and concise information, using proper language and grammar)

• Answers initial customer calls and answers general questions
• May require deviation from standard screens, scripts and procedures
• Directs callers to appropriate resources and personnel
• Determines appropriate solutions and responses
• Gathers information from internal resources to answer customers questions
• Documents customer concerns and escalates concerns to appropriate channels in a timely manner
• Demonstrates strong customer service, communication and problem-solving skill