Customer Support & Social Media Specialist - Pet Brand

at  TagsforHope

ABOUT TAGSFORHOPE:

TagsforHope is a mission-driven pet fashion brand and manufacturing company based in London, Ontario. We’re quickly growing into a leading brand in the pet industry, known for high-quality, fashionable pet products. Our mission is to make the world a better place for animals and bring manufacturing back to Canada. We focus on career development and promotion - people are at the core of everything we do. If you’re looking for a career and not just a job, you’re in the right place!

WHO WE’RE LOOKING FOR:

We are looking for a Customer Support, Social Media and Brand Ambassador Coordinator to lead our efforts in delivering exceptional customer service and managing our social media interactions. This role is ideal for someone who excels at communicating with customers and can leverage social media platforms to enhance our brand presence and user engagement.
The primary focus of this role is to provide exceptional customer service while actively managing our social media presence. You will be responsible for responding to customer inquiries and engaging with our community on various social platforms. This position also entails collaborating with influencers and brand ambassadors to gather user-generated content that aligns with our marketing and branding goals. Your proactive interactions and content management will play a crucial role in driving engagement and enhancing our brand’s digital footprint. You will have a sizable influence over our social media direction.

REQUIREMENTS:

• Strong background in customer service or customer support, preferably in a role that includes social media responsibilities.
• Excellent communication skills, with a proven ability to manage professional relationships and interact with customers effectively.
• Experience with social media management tools and platforms, with a knack for creating engaging content and managing public communications.
• Organizational skills with the ability to handle multiple tasks and prioritize effectively.

• Act as the primary point of contact for customer inquiries via email and social media platforms, ensuring responsive and high-quality customer service.
• Review, monitor, moderate, and respond to comments posted on our social media.
• Oversee daily social media operations, including content scheduling, posting, and monitoring across all platforms.
• Engage with the online community, responding to comments and messages promptly, and escalating issues when necessary.
• Develop and maintain relationships with influencers and brand ambassadors to facilitate user-generated content that aligns with our branding efforts.