Customer Support Specialist, APAC

at  Certn

A LITTLE BIT ABOUT US:

InterCheck (Certn) is an Australian-based tech innovator revolutionizing background checks. Our mission? Modernizing and simplifying candidate application support through cutting-edge technology. We’re known for our service-focused, human-centric approach, providing seamless criminal and RTW checks.
We take pride in our values, where delivering exceptional value to customers is our top priority. We are on the lookout for individuals who are not only eager to learn but also committed to providing tomorrow’s solutions. Our team is determined to deliver excellence and believes in the power of collaboration – we are better together.

THE OPPORTUNITY:

We’re looking for a Customer Support Specialist to join our APAC Customer Support team. Reporting directly to our APAC Manager, you will provide exceptional assistance to our customers via telephone, email, and chat to ensure they can access and complete their background checks. You will handle manual fulfillment of background check products, adapt to new systems and processes, and contribute to their optimization as needed. The ideal candidate thrives in a fast-paced setting, demonstrates meticulous attention to detail and data, and delivers superior customer service to both end users and clients.

WHY CHOOSE INTERCHECK FOR YOUR NEXT CAREER MOVE?

At InterCheck, our mission is clear: we’re committed to creating an exceptional workplace that meets your needs and career aspirations. To achieve this, we’re continually seeking your input, exploring industry best practices, and introducing innovative initiatives and improvements in our work environment. Our aim is for each of us to finish every day with a sense of pride in being part of the InterCheck story!

Compensation Range: A$57.2K - A$71.5