Customer Support Specialist

at  autoTRADERca

The role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include processing and setting up contracts and amendments, handling billing inquiries including processing and setting up billing for all online products. Other key responsibilities include capturing, managing and quality assurance of all products entered into the system for the customer. The Customer Support Administrator works closely with cross functional teams to ensure client contracts are uploaded and billed correctly.

• Managing inbound communications (phone or email) from customers or dealer groups related to the set-up or amendment of contracts.
• Capture, process and QA all online products for the customer, including domain inquiries and set up.
• Communicate with the Sales team to provide follow up answers to billing questions or concerns raised by the customers.
• Generate reports from internal systems to validate billing information is processed for the customer.
• Respond to customer enquiries as needed.