Customer Support Specialist (f/m/d)

at  Hive Technologies GmbH

THE POSITION

If you are excited about the opportunity to shape this company and disrupt an industry, apply!

• Join our team of Customer Support Specialist! You have the opportunity to define and meet our customer goals, ensure the highest quality experience for our customers in a new city as well as maintain existing relationships in Germany, France, Italy, and Spain!
• Front line support: assisting all customers by delivering the best customer support possible, helping them to understand and solve operational challenges
• Proactively communicating to go above and beyond for our first customers in a new city
• Problem-solving technical issues and prioritizing: working with the tech team to build cases and prioritize them ensuring our customers have a smooth resolution when it comes to technical bugs
• Ensuring all transactions through the app is smooth sailing by reviewing all orders, whilst improving these processes for scaling
• Analyze Hive customer processes to identify improvement opportunities, drive their implementation and scale them globally.
• Be the voice of customers with the product and tech team and work closely with these teams to design new processes as Hive evolves and grows.

“If this role gets you excited, please apply with a cover letter detailing a time you went above and beyond for a customer!”

Please refer the Job description for details