Customer Support Specialist (f/m/d)

at  LeanIX Jobs

LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with Enterprise Architecture Management.
We are looking for a Customer Support Specialist who will help evaluate and support agents based customer’s request to support. As part of the Customer Success organization, you will play a critical role in the company’s current and future success as your primary goal will be to empower and enable our customers to efficiently and effectively use the LeanIX product suite. You will be building strong relationships with our valued customers, understanding their needs, and guiding them through technical issues.
The Customer Support Specialist role is an excellent pathway into the software field as this role will be given the opportunity not only to learn about LeanIX, its products and the Customer Success organization, but also about other teams, departments, and roles within the company. Customer Support Specialists have gone on to thrive not only in the Support organization but in Product Development and Customer Success Management, as well.

Please refer the Job description for details