Customer Support Specialist (Maternity cover)

at  TK Components Ltd

Denton, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate20 Jul, 2024Not Specified28 Apr, 2024N/AGood communication skillsNoNo
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Description:

Responsibilities:

  • To assist the Key Account Specialist investigate complex and in-depth cases.
  • Liaise with Key Account Specialists on investigation outcomes so they can feedback to the customer.
  • Handling of customer complaints in priority order, set by the Key Account Specialist.
  • Deal directly with any aftersales related issues for non-key account customers.
  • Responding to non-key account customer queries via the CRM system.
  • Continually updating the CRM system with the progress of cases.
  • Providing customers with advice and guidance on issues.
  • Working to and achieving KPIs / Objectives.
  • Answering incoming calls / making outgoing calls to non-key account customers.
  • Processing non-key account customer orders in a timely manner.
  • Deal with backorders and delays, keeping the non-SPOC customers updated.
  • Create accurate drill specs.
  • Process payments.
  • Processing replacement sales orders where required.
  • Support the key account specialist with processing orders and cases for their zones.
  • Support the Key account specialist with admin for their ASMs.
  • Appropriate utilisation of TKC transport and third-party carriage.
  • Inspect goods that have been returned for credit when required.
  • Make commercial decisions regarding the most cost-effectiveness course of action required for customer issues guided by the Channel Manager.
  • Liaising with ASMs and other internal departments regarding customer service issues
  • Upselling
  • Quote chasing

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Accounts / Finance / Tax / CS / Audit

Customer Service

Graduate

Proficient

1

Denton, United Kingdom