Customer Support Specialist

at  Robert Half

Our client is in the Legal Field looking to hire a Customer Support Specialist for their growing team! You will act as a client advocate to ensure that their customers are able to achieve positive business outcomes throughout their partnership with the company. Proactive, energetic, and self-driven, you will strive to understand their customers within the legal tech industry and work to be a trusted partner so that firms love and grow with their brand.

Support existing customers via email and phone
Diagnose & troubleshoot client issues
Onboard new customers with training calls and check-ins
Continuously acquire expertise in company features
Write and update help center materials
Improve client retention
Work with various stakeholders to help them understand evolving client needs
Other duties as assigned
Qualifications
1-2 years of customer support experience
SaaS experience preferred
Experience in a law firm highly preferred
Strong initiative and creative problem solving
Strong communication skills and introspection to understand customer needs
Able to work well with a team and independently
Excellent conflict management skills
Experience in the legal or consulting industry advantageous
Who is the ideal candidate?
You are a problem-solver and a go-getter who isn’t afraid to dive into projects and get your hands dirty
You articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time
Ability to engage, influence and inspire stakeholders to drive collaboration and alignment.
Excellent with user-experience design principles and data analytics
Benefits/Perks
Paid vacation + sick and parental leave
Remote working flexibility
Budget for home office improvements
Company culture that encourages work / life balance
100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants
Bi-annual company retreats and many other fun activities to bring our team together (physically or virtually) as often as possible!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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