Customer Support Specialist

at  Sonoma Construction LLC

JOB OVERVIEW

We are looking for a Customer Support Specialist for our team. You should be excellent in verbal and written communication skills for this role. You will be expected to have a thorough knowledge about the products and services offered by the company. You are going to be in direct contact with the customers so you should have complete knowledge of the products and services. You will be accountable to troubleshoot any problem occuring to the customers regarding the products.
If you consider yourself suitable for this role, please do apply.

REQUIREMENTS

• Degree in Business Administration will be prefered
• 2 years of experience in customer services.
• Excellent verbal and written communication skills.
• Familiar with CRM Software like Zoho, Hubspot and Salesforce.
• Proficient in MS Office.
• Quick decision making skills.
• Excellent time management skills.

• Maintain good relationship between customers and the company.
• Provide detailed information about the products and services offered.
• Communicate effectively with the customers.
• Listen to the customer and provide adequate solutions for their problem.
• Achieve the sales targets productively.
• Train the junior staff if required.
• Keep the record of customers and follow-up with them on a timely basis.