Customer Support Specialist with a foreign language

at  Arche Consulting

Numer referencyjny: CSS / NS
lokalizacja
Rumunia
kategoria
Call Center, Customer Service Advisor SSC / BPO, Obsługa Klienta

REQUIREMENTS:

• Knowledge of foreign language (C1) and English (B2),
• minimum of 1 year of experience in the customer service area, (including technical, financial, customer support, call center, as well as work in the travel and hospitality industry),
• ability to effectively maintain the highest level of customer satisfaction.
• willingness to work two shifts from 8:00 a.m. to 10:00 p.m.
• willingness to work in the Bucharest office.

• Contact with users (B2B) via email, phone and chat,
• representing the organization as the main contact for strategic users,
• implementing solutions and responding to customer inquiries, tailored to their individual needs,
• escalate and resolve complex user issues,
• ability to learn from customer interactions,
• identifying opportunities to improve the user experience using better tools or product enhancements,
• resolving user issues at first contact, and escalating when there are access limitations, tools or technical complexity.