Customer Support Team Leader

at  BetWarrior

JOIN OUR TRIBE!

Do you strive for excellence? Do you embrace innovation?
We are here to create exceptional online entertainment experiences, offering our clients the chance to win in a transparent, safe and responsible way. We are BetWarrior.
We welcome passionate warriors and are currently looking for a Customer Support Team Leader who will help us provide excellent care for our players.

• Ensure the top of the bill customer support to our highly demanding customer base.
• Responsible for keep up the team up to date about Customer Support operations, policies, and procedures.
• Ownership of the team schedule ensuring the department is adequately staffed to cover operations’ needs.
• You will conduct regular reviews and evaluations of your team members, monitoring performance and note areas for improvements. In a regular feedback process.
• Responsible for setting up Objectives and KPIs to the team members.
• You will review and resolve escalations if a team member in unable to resolve a customer´s situation.
• You will be responsible to improve overall department and organization efficiency and performance by identifying opportunities to enhance internal processes.
• You will engage in a close and pro-active collaboration with the other operational teams, such as Fraud & Risk, Payment Services, Compliance, Marketing and CRM to remain aware of our product offering,