Customer Support (Technical Services)

at  Johnson Controls International

BUILD YOUR BEST FUTURE WITH THE JOHNSON CONTROLS TEAM

We have a great opportunity for a self-motivated Customer Support (Technical Services) to respond to incoming calls regarding new installations/changeovers and general diagnostics of alarm signalling equipment. If you have excellent customer service skills with Technical troubleshooting expertise, this position will be a perfect fit for you.
This role will be fixed term finishing in November 2025.

WHAT YOU WILL DO:

• Respond to incoming calls regarding new installations/changeovers and general diagnostics of ASE (alarm signalling equipment)
• Conduct basic troubleshooting to try and fix the fault over the phone and reconfigure Mastermind resolve issues in accordance to procedures and guidelines
• Support the service department in order to achieve professional and timely service delivery
• Perform a variety of customer service and administration functions

HOW YOU WILL DO IT:

• Provide an exceptional customer experience
• Taking incoming customer Equipment service related calls, troubleshooting and assisting the technician to resolve over the phone where possible
• Document all calls and actions taken into MASTERMIND ensuring that all updates and amendments are accurate
• Taking and entering information into MASTERMIND customer contract details which may include but is not limited to: customer site information and related data entry for new installations/ changeovers
• Document all calls and actions taken into MASTERMIND ensuring that all updates and amendments are accurate
• Handle all Technician issues promptly and amicably, escalating where necessary
• Follow through and take ownership on all queries where possible
• Consistently meets or exceeds all quality and productivity standards
• Follow Direct Manager’s instructions
• Contribute to well-staff and a safe and healthy workplace
• Ensure awareness and understanding of, and compliance with, standard operating procedures in respect of emergency and evacuation procedures, security, accident and incident reporting, hazard reporting and ‘self reporting’
• Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace e.g. Micro pausing, stretching, exercising