Customer Training Specialist - Regional / Business Aviation (RBA)

at  GE Aviation

JOB DESCRIPTION SUMMARY

Provides expertise in analyzing technical learning needs for the services function, then designs and delivers line maintenance training. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines.

Minimum Requirements:

• Bachelors degree from an accredited college or university and 1+ year of experience with line maintenance, assembly/disassembly, or technical instruction of turbofan/turbojet engines (or a minimum high school diploma / GED with an additional 4+ years of experience with line maintenance, assembly/disassembly, or technical instruction of turbofan/turbojet engines)

• Work integrally with internal CTEC and engine program teams to create, manage, coordinate, and deliver training (globally) to external and internal customers.
• Basic understanding of key business drivers; uses this understanding to accomplish own work and impact the customer training plans.
• Provide in-class lecture, virtual (remote), and in-shop practical exercises hands-on instruction for line maintenance, borescope inspection, borescope blade blend, engine change, thrust reverser and other specialized maintenance classes for one or more assigned GE or CFM engine programs.
• Provide associated support tasks including creating and updating training material, maintaining/prepping the engines in the shop, class preparations (maintaining all aspects of the classroom, including tablets, projectors, displays of engine hardware), maintaining tooling for training, organizing/maintaining the shop floor, and continuous improvement of internal processes.
• Good understanding of how work of own team integrates with other teams and contributes to CTEC’s and overall company objectives.
• Partner with engineering to evaluate, test or develop new part designs, new/modify manual procedures, new/modify inspection procedures, and tooling solutions.
• Develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
• Broadening knowledge of own technical discipline to execute learning strategies by developing and leveraging internal and external networks.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.

Minimum Requirements:

• Bachelors degree from an accredited college or university and 1+ year of experience with line maintenance, assembly/disassembly, or technical instruction of turbofan/turbojet engines (or a minimum high school diploma / GED with an additional 4+ years of experience with line maintenance, assembly/disassembly, or technical instruction of turbofan/turbojet engines).