Customer Value Specialist - Hornsby

at  Bupa

JUST SO YOU KNOW

Everyone who makes it through to offer will be required to complete a background check which includes a police check

THE HEART OF THE ROLE

This is not a conventional retail store opportunity. You’ll be surrounded by supportive colleagues and managers that give you the trust and time to interact with customers to deliver health solutions and claim resolutions that are meaningful to them.
If you’re the kind of person who loves sales and connecting with customers and would like to help them get the best possible value and benefits from their Bupa Health Insurance, then this role is tailor made for you.

Based in our Hornsby Store and working towards customer growth activities you will be responsible for:

• Providing individual recommendations of the most suitable health and wellbeing products based on the customer needs, showcasing the value and benefits of these products for easy decision making.
• Working within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members.

Taking a ‘customer first’ approach, you will also:

• Assist our existing Bupa members in their day to day transactions
• Ensure the customers understand the full value of their health insurance product
• Provide solutions to any identified concerns or needs
• Educate members on all the benefits they can access