Customer Voice Officer

at  Estuary Housing Association

JOIN OUR TEAM AS A CUSTOMER VOICE OFFICER!

Are you dedicated to providing exceptional customer service, amplifying residents’ voices and fostering engagement? Do you thrive on effective communication and collaboration with various stakeholders? If yes, we want you to be a part of our team!

ROLE OVERVIEW:

As a Customer Voice Officer, you’ll work closely with partners to elevate engagement initiatives and back our Resident Voice and Influence Panel. Your key responsibility will be to breathe life into our Communication and Engagement Strategies through proactive execution.

KEY RESPONSIBILITIES:

• Ensure customer voice is heard and prioritised within Estuary.
• Foster positive partnerships with customers and stakeholders to drive effective engagement.
• Collaborate with stakeholders to identify and monitor social value initiatives.
• Support the Resident Voice and Influence Panel (RVIP) in their role, including scrutiny reviews and performance monitoring.
• Assist in delivering consultations and surveys, analysing data and presenting transparent feedback.
• Work with key partners to continuously develop customer engagement strategies.
• Implement and enhance the Customer Engagement and Communications Strategies.