Customs Brokerage – Customer Service Representative – Aerospace and Technology

at  Expeditors

Descripción de la empresa
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Descripción del empleo

KNOWLEDGE:

• Good knowledge of customs brokerage process and system essential for Aerospace and Technology Industry (desirable)
• Good knowledge of customs legislation, especially with regards to classification, valuation and origin, LIGIe, TIGIE, INCOTERMS. (desirable)
• Understanding of ocean, transcon and air documentation process
• Knowledge of air, road and ocean transport
• Good knowledge of incoterms (desirable)
• Hazardous Materials certification (desirable)

SKILLS:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• Fluent in English

TRAINING REQUIREMENTS:

• Meet company standards of 52 hours training per year, including as needed management/leadership training

EDUCATION AND EXPERIENCE:

• 1 year related experience and/or training; or equivalent combination of education and experience
  Información adicional

Expeditors ofrece excelentes beneficios

• Sueldo competitivo
• Prestaciones superiores a la ley
• Seguro de vida
• Seguro de gastos médicos mayores
• Plan de compra de acciones para empleados
• Programa de Capacitación y Desarrollo de Personal

Expeditors offers excellent benefits

• Competitive salary
• Features above the law
• Life insurance
• Insurance of major medical expenses
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines

MAJOR DUTIES AND RESPONSABILITIES

• Is the face to Customer for Customs operations and timely informs of their shipments follow up for customs clearance.
• Gives visibility and provides status and proactive resolutions to all challenges and delays that may occur during the shipment customs process releases for Any customer account being assigned.
• Ensure smooth and timely customs process flow.
• Ensure accurate and timely client billing.
• Prepares and presents KPI Business Reviews to Customer.
• Follows up on Workboard for shipment status and coordinated and supervise his operations along with the team at ports or customs and leaders all the other teams that support the customs process in order to make things happen.
• Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
• Ensure accurate and timely data entry into our operating system.
• Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.
• Assist with verification of customs declaration information and the submission of such to the customs authority.
• Track and trace Customs files.
• Interact with customs authorities to address any issues/questions that may arise during the clearing process.
• Timely inform to customer of any customs inspections or present documents to customs authorities when such are requested.
• Act as the liaison between the customs authorities (or other government agencies and customers)
• Ensure timely customs clearance of cargo to customer for Import and Export shipments.
• Verify documents received for Import and Export customs purposes are compliant and correct.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain strong relationships with customs officers.
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods. Meet KPI standards, as per the company’s procedures.
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Meets company standards of 52 hours training per year per employee.
• Attend training classes when required.
• Complete mandatory training when required.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
  Requisitos