Customser Service Officer
at Charterhouse
Perth, Western Australia, Australia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 09 Jul, 2024 | USD 35 Hourly | 10 Apr, 2024 | 2 year(s) or above | Communication Skills,Customer Service,Email Etiquette,Dignity,Sensitivity,It,Tech Savvy | No | No |
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Description:
CUSTOMER SERVICE OFFICER
- Pay rate: $35.60 + super
- Start date: 6 Month Contract with a view to Perm
- Location: Perth CBD
This is a great opportunity to work with this large National reputable organisation located in Perth CBD with hybrid flexibility. The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, with some weekend shifts (overtime rates), working week 40 hours. This role provides excellent training and a friendly and supportive working environment.
We are looking for standout Customer Service Officers/Call Centre Operators who are customer-focused, organised and highly driven in to join their team on a temporary basis. Successful candidates will need to be able to work within a high volume, high pressure and constantly evolving contact centre environment. Adapt to changing priorities, and achieve both individual and team KPIs within defined service standards.
This is a contract role, so we need Candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment. Experience in a similar role within a call centre environment would be highly advantageous.
SKILLS/EXPERIENCE
The call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.
- 2-3 years experience in a call centre or customer service role
- Excellent written and verbal communication skills
- Previous experience within a large organisation would be preferred but not essential
- High level of professionalism
- Strong problem solving abilities, especially in a fast-paced environment
- Being very resilient and adaptable, show initiative
- Strong email etiquette
- Proficient in Microsoft office suite
- Tech savvy is essential
Responsibilities:
- Receive inbound calls and make outbound calls (not sales), obtain necessary information, and utilise generalist knowledge to take appropriate action
- Undertake administrative to support the provision of high-quality service delivery
- Maintain customer satisfaction
- Handle customer data and information with confidentiality
- Maintain accurate records and databases in their inhouse systems
REQUIREMENT SUMMARY
Min:2.0Max:3.0 year(s)
Outsourcing/Offshoring
HR / Administration / IR
Customer Service
Graduate
Proficient
1
Perth WA, Australia