CX Casual Agent - NSW

at  Accent Group

Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 900+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell, The Trybe, Timberland, Stylerunner, Hoka, UGG, Saucony, & Nude Lucy!

Why work at Accent Group & The Athletes Foot?

• Generous Team Member Discounts off Accent Group brands!
• Discounted Gym Membership & Healthcare
• Access to our to Employee Assistance Program
• Paid Parental Leave and many more!

ABOUT THE ROLE:

The primary objective is to support our customers through our digital channels in a collaborative environment where the customer comes first, and their experience is at the forefront of every interaction.

YOUR KEY RESPONSIBILITIES WILL INCLUDE:

The primary responsibility of the role is to provide fantastic customer experience, for Performance Brands, while contributing to the excellent culture within the existing team.
As a Customer Service Representative reporting to our Operations Manager, you will work as part of a large team to process the daily operational needs of our internal and external customers

This is a broad service role which will require you to understand many parts of the business and footwear in general. The main tasks include (not limited to) answering calls and emails from multiple stakeholders (customers, store staff & internal staff), related to:

• Orders
• Returns – faulty product, credits, returns
• Freight tracking - consignment processing, freight investigation
• Complaints
• Product enquiries
• Stock enquiries
• Marketing promotions

TO SUCCEED IN THIS ROLE, YOU WILL NEED TO HAVE THE FOLLOWING:

• Secure customer service experience, preferably gained from the retail or wholesale industry
• A commitment to excellence and customer satisfaction
• Strong communication skills both written and verbal
• Solid Microsoft Office skills
  At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people