CX Solutions Consultant, Global Accounts

at  Foundever

13629 Berlin, Siemensstadt, Germany -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate13 Aug, 2024Not Specified13 May, 20245 year(s) or aboveMachine Translation,It,Self ServiceNoNo
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Description:

MISSION

CX Solutions Consultant, Global Accounts, is responsible for supporting Solutions Directors in assessing clients’ needs and Foundever’s technical capabilities in the areas of Customer Service, Digital Transformation, Operational Improvements, Automation and Innovation. Leading to technical solutions designs and proposals that are integrated to operations, simple for our clients to understand and consume, impactful to our clients through driving client value and Foundever growth /profitability and are scalable to meet their needs.

INDUSTRY TRENDS AND KNOWLEDGE:

Stay informed about CX technology and business trends, anticipating industry directions
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EXPERIENCE

  • 5+ years’ experience as a solutions architect or a similar pre-sales role
  • Solid knowledge and understanding of customer relations, BPO, CX operations
  • Technical knowledge and experience related to the following areas: CCaaS and Interaction Management Tools and AI-based technologiesKnowledge of Machine Translation, Digital CX Tools (voicebots, chatbots, self-service, knowledge management etc.), Analytics and Learning tools would be advantageous
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EDUCATION

Bachelor/Masters degree
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Responsibilities:

Please refer the Job description for details

REQUIREMENT SUMMARY

Min:5.0Max:10.0 year(s)

Marketing/Advertising/Sales

Sales / BD

Sales

Graduate

Proficient

1

13629 Berlin, Germany