Cyber Security Analyst (Tier 1)

at  LAC CO LTD SINGAPORE BRANCH

We have an immediate position to be filled. Fresh graduates are welcome to apply to have a feel of what it’s like to work in a Security, Network & Service Desk Operations Center.

QUALIFICATIONS

• Fresh graduates Degree/Diploma/ITE in Computer Science or Information Technology or its equivalent, are welcome to apply
• Preferably with 1-2 years of experience in IT in system, network, and/or application security with knowledge of network and web-related protocols (e.g., TCP/IP, UDP, IPSEC, HTTP, BGP and other routing protocols)
• Knowledge of system security vulnerabilities and remediation techniques, including penetration testing and the development of exploits, application of threat modeling or other risk identification techniques
• Possess basic technical knowledge in IT network infrastructure, server platforms (Unix, Windows platform) and desktops (OS X and Windows XP and the above)
• Excellent teamwork player
• Strong sense of ownership and drive

• Work in a rotational 24/7 environment
• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
• 1st level troubleshooting of in supported systems; i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
• Security event monitoring - accurate and rapid response to security events, participate in incident response
• Server and network availability and performance monitoring
• Password reset and unlock
• Perform log & route [to higher tier or Resolver Team(s)]
• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement.
• Ensure daily tasks are executed according to the Standard Operation Procedure