If we inspire you to do the work you love, will you still call it work?
At EY we believe that whoever you are, your uniqueness helps us stand apart.
We bring together extraordinary people, like you, to build a better working world.

ACKNOWLEDGEMENT OF COUNTRY

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at www.ey.com/au/reconciliation

THE EXCEPTIONAL EY EXPERIENCE. IT’S YOURS TO BUILD.

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

LI-Hybri

• Lead end-to-end implementation of the D365 Customer Service module.
• Gather and analyse business requirements and convert them into Dynamics 365 solutions.
• Design, configure, test, and deploy Dynamics 365 Customer Service solutions.
• Conduct workshops and training sessions to educate users on how to utilize the system effectively.
• Provide ongoing support and assistance to users, resolving any system-related queries or issues.
• Collaborate closely with the technical team to ensure seamless integration with other business systems.
• Act as a point of contact between the business and the technical team, facilitating clear communication of needs and challenges.
• Continually monitor, update, and upgrade the system as per business needs and industry advancements.
• Prepare project status reports and keep all stakeholders updated on the progress.
• Comply with all data privacy regulations and maintain information confidentiality