D365 F&O Technical Consultant
at Axented
Ciudad de México, CDMX, Mexico -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 10 Jul, 2024 | Not Specified | 11 Apr, 2024 | 2 year(s) or above | Technical Writing,Platform Integration,Access Control,Cloud Services,Dynamics,Lcs,Microsoft,Data Migration | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.
Responsibilities
- Ability to take Technical/Functional leadership in one specific product or area of business processes.
- Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
- Drive the communication with the customer to ensure the customer has confidence on problem resolution
- Define and understand the customer issue by creating adequate reproduction scenarios.
- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
- Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
- Collaborate with cross-group peers both proactively and reactively.
- Produce quality documentation
Requirements
- Minimum 2+ Years relevant experience as Technical/Functional Consultant OR Engineer
- Engineering or master’s degree in computer science/information technology (IT) or equivalent
- Relevant product Certifications from Microsoft
- Excellent Communication Skills - verbal, listening, and written (including technical writing).
- Should be willing/flexible to work in shifts and weekends.
- Experience & Expertise in one of these areas is Mandatory
- MS Dynamics 365 – F&O – Technical Engineer/Consultant
- Good knowledge in Dynamics 365 F&O Functionality Overview
- Good knowledge in Azure cloud services, LCS and SQL Queries
- Good Development Skills (X++, .NET)
- Strong experience in Customization and Configuration
- Strong knowledge Data Migration and Power Platform Integration
- Good experience with Security and Role-based Access Control
Responsibilities:
- Ability to take Technical/Functional leadership in one specific product or area of business processes.
- Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
- Drive the communication with the customer to ensure the customer has confidence on problem resolution
- Define and understand the customer issue by creating adequate reproduction scenarios.
- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
- Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
- Collaborate with cross-group peers both proactively and reactively.
- Produce quality documentatio
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Help Desk, IT Support, Software Engineering
Graduate
Engineering, Technology
Proficient
1
Ciudad de México, CDMX, Mexico