DACH Associate Contract Manager, CST

at  HubSpot

As a Contract Renewal Manager for our 1: Many Customer base at HubSpot, you will be responsible for handling customer contract inquiries in a timely manner. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will be responsible for managing a high volume of account-related tasks and customer inquiries centered on maximizing customer investment with HubSpot.

In this role, you’ll get to:

• Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service.
• Communicate directly with customers and internal colleagues to ensure the execution of customer renewals.
• Solve complex billing issues that require extensive analysis while moving through different scenarios and systems. You will work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales, as well as partnering with Business Enablement on ways to enhance our billing infrastructure.
• Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks.
• Help surface good fit leads to sales by driving value in every conversation

We are looking for people who:

• Are fluent in German
• Strong negotiation skills
• Are passionate about creating a great customer experience.
• Show clear communication skills with the ability to effectively guide a phone conversation.
• Seek to understand multiple perspectives in a situation.
• Have healthy interpersonal problem-solving skills.
• Have strong organizational and prioritization skills.
• Embrace a dynamic and motivating environment.
• Invest in relationships with customers and colleagues.
• Contribute to a positive team environment of equality and inclusion.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
Germany Applicants: (m/f/d) - link to HubSpot’s Career Diversity page here.

• Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service.
• Communicate directly with customers and internal colleagues to ensure the execution of customer renewals.
• Solve complex billing issues that require extensive analysis while moving through different scenarios and systems. You will work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales, as well as partnering with Business Enablement on ways to enhance our billing infrastructure.
• Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks.
• Help surface good fit leads to sales by driving value in every conversatio