Data Analyst - Customer Remediation

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Job Description

As a part of the Independent Risk Review and Assessments (IRRA) Data Analytical Reporting Team, the IRRA Analyst will work with the Validation teams to participate in validation projects and/or activities that ensure system solutions are addressing the issue originally identified and/or have identified all accounts impacted by the issue. This Analyst will also support other IRRA testing programs via data procurement, analysis, and automated testing. We are looking for someone who enjoys working with various data sources and technology. We use a wide variety of software tools to extract, analyze, and visualize data used by IRRA business partners.

• Work with the Compliance Quality Assurance team on unique validation projects to ensure the new processes or reporting that Business Lines developed addresses the original identified issue.
• Work with other IRRA testing teams to procure, analyze, and format data for testing purposes.
• Review code to ensure results include data quality components such as completeness and accuracy.
• Demonstrate a depth and breadth of technical, process, and professional knowledge to analyze issues and provide solutions for department needs.
• Demonstrate effective work habits and organizational skills by prioritizing and planning, handling multiple tasks simultaneously, and adapting to changing work priorities.
• Maintain thorough documentation of work performed, conclusions reached, and accurate and complete records.
• Strong communication skills to summarize analysis conducted.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Typically more than six years of applicable experience

PREFERRED SKILLS/EXPERIENCE

• Intermediate to advanced knowledge of end-user computing and reporting tools such as TOAD, SAS, Python, or SQL
• Proficient computer skills, especially Excel and other Microsoft Office applications
• Ability to interpret data across multiple application systems and platforms, a willingness to learn new software tools, and the ability to complete assignments with minimal supervision
• Strong organization, planning, analytical, project management, and negotiation skills
• Effective interpersonal, verbal, and written communication skills

THIS ROLE OFFERS A HYBRID/FLEXIBLE SCHEDULE, WHICH MEANS THERE’S AN IN-OFFICE EXPECTATION OF 3 OR MORE DAYS PER WEEK AND THE FLEXIBILITY TO WORK OUTSIDE THE OFFICE LOCATION FOR THE OTHER DAYS.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la