Overview:
As a Managed Service Center Tier II Datacenter Engineer, you will provide ePlus MSC and clientele with Data Center infrastructures (physical/virtual), storage, and LAN/SAN). Responsible for diagnostics, resolution, tracking, escalation of Data Center systems incidents and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide feedback.
Responsibilities:

QUALIFICATIONS

• Strong background in NetApp and UCS
• Ability to perform basic performance analysis using sysstat, statit, and perfstat
• Understanding of NAS (CIFS and NFS), SAN (iSCSI and FCP), protocols and implementation
• Knowledge of LAN and SAN Concepts
• Strong communication skills-written and verbal
• Strong troubleshooting skills
• Hardware NetApp FAS, Cisco UCS, drive and controllers
• VMware vSphere knowledge of HA, DRS, vMotion, Storage vMotion, SRM

EDUCATION AND EXPERIENCE:

• 3+ years of hands-on experience in datacenter engineering support (troubleshooting)
• Bachelor’s degree in related field or equivalent experience

GREATLY PREFERRED EXPERIENCE:

• NetApp Storage Array (FAS, AFF, SAN and E-Series)
• Cisco UCS Servers
• VMware vSphere
• Technical Certification in NetApp NCDA with significant progress toward a NCIE certification
• Technical Certifications like Cisco, Pure, VMware or Nutanix are a plus, but not required

PHYSICAL REQUIREMENTS

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

LI-AC1

• Service Delivery — Ensure IT assets are highly available and properly deployed in order to maximize ePlus service capability. Utilize company applications like Service Now and email to ensure prompt reliable coverage.
• Provide systems support functions for client end systems, which include troubleshooting, diagnosis, and resolution of issues. Follows through until problems are resolved.
• Security and Continuity — Strive where possible to mitigate geographic and environment risks. Set a high standard for technical implementations to ensure the security and confidentiality of ePlus and customer assets and intellectual properties.
• Change Management — Assess ePlus MSC and customer conditions and recommend operational changes. Log all material work, tasks and system changes in Service Now.
• Documentation - Periodic reviews internal process and control documentation as relates to IT Infrastructure, IT Operations and to Sarbanes-Oxley compliance. Ensure proper recordkeeping of all licenses, agreements, entitlements, and invoice approvals as relates to the MSC infrastructure.
• Administration — Ensure access control rights to all individuals are properly authorized and evidenced