Data Center Operations Analyst

at  Adobe

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

OPPORTUNITY:

Adobe Systems’ Digital Marketing Business Unit is seeking a Junior Data Centre Engineer to serve as part of a 3-person team based in the United Kingdom. All members of this team share responsibility for the continuous operation of the ~18,000 devices which are hosted in collocation facilities throughout the EMEA and APAC markets. The role will predominantly focus on work located within Singapore, But with additional remote support responsibility. Only candidates who exemplify our core values will be considered. These values include being Genuine, Exceptional, Innovative, and Involved.

TECHNICAL REQUIREMENTS:

3-5 years of Data Centre Operations experience is required.
Experience should be in an enterprise environment with >1,000 systems.
Experience installing, upgrading, and troubleshooting/repairing enterprise-class computing systems.
Experience with SAN/WAN/LAN technologies.
Experience terminating, testing, & certifying copper and fibre infrastructure

OTHER JOB SKILLS:

Be able to work independently from a ticket queue with little or no supervision.
Be able to work as part of a team on large ongoing projects.
Strong oral and written English communication & documentation skills are important.
Must be completely dependable & responsive. This is a small team, and every player is critical for the success of the team.
Must be always ready to learn. The technology and best practices are always changing and improving.
Must be able to work under pressure from multiple competing deadlines.
Must be able to prioritise workload and work to complete multiple projects.
Must be organised
A good sense of humour and great patience for life’s curve balls will be very helpful in this position.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees

Receive, Rack, Repair, Retire and Recycle all systems within our environments.
Install and configure data centre infrastructure components.
Run and terminate structured cabling of various types (copper, fibre, etc.)
Maintain data centre documentation in various online databases.
Document ongoing activities in the ticketing system.
Provide analysis and reporting on data centre activities, trends, etc.
Develop best practices in various areas, and document and train others as needed.
Help maintain inventories of spare parts, supplies, tools, etc.
Provide 24x7 on-call coverage on a rotating basis. Plan to be on-call ~1/4 of the time.
Be available by phone 24x7x365 unless previously arranged with manager.
Travel out of the country periodically to help with data centre projects.