Data Center Technician

at  BGIS

BGIS is looking for a Data Center Technician to join the team in Chicago, IL .
BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.
Purpose Statement: Responsible for Tier II, front-line support of IT and Network Infrastructure within the Data Center. Support services are provided on behalf of the owners of the systems, to help them keep their systems and associated data securely protected and available for running their businesses. Support functions will cover a wide range of activities relating to installation, maintenance, and ongoing operations of the cabinets, equipment, and communications services inside the Data Center.

REQUIRED EDUCATION, KNOWLEDGE, AND ABILITIES

• Minimum 2 years’ experience with IT and networking systems in a technical or operations capacity in a Data Center environment or equivalent work experience.
• Experience with dynamic Colocation and Managed Services environments is preferred.
• Fundamental understanding of Data Center architectures and systems for raised floor space: equipment cabinets, containment solutions, final power distribution, computer systems, network systems, cabling systems, communications circuits.
• Familiarity with Data Center security and audit standards: HIPPA, ISO-27001, PCI, PWGSC, CSAE 3416, SSAE16, SOC 1, SOC 2.
• Demonstrated proficiency with software tools such as Microsoft Office & Visio, AutoCAD.
• Ability to act with urgency to provide world class customer support.
• Ability to work in a team environment where diversity, knowledge transfer, and cohesiveness is promoted.
• Ability to work all shift schedules 7x24x365. On-call rotation as assigned.
• Previous applied work experience with computer server hardware systems running Windows or UNIX/Linux operating systems.
• Demonstrated basic understanding of network hardware equipment and TCP/IP networking principles.
• Ability to work collaboratively with customers, colleagues, and other service providers to plan and execute tasks.
• Ability to work independently and with limited supervision to complete assigned tasks.
• Demonstrated high standards for workmanship, organization, and cleanliness with tasks, equipment, and workspaces.
• Demonstrated good troubleshooting skills to investigate and resolve systems and infrastructure problems.
• Demonstrated strong customer service skills and maintain good relations with customers and colleagues.
• Demonstrated excellent verbal and written communications skills.
• Supplemental accreditations from established industry organizations such as Cisco (e.g. CCNA, CCNP), CompTIA (e.g. A+), Microsoft (e.g. MCSA, MCSE), Uptime Institute (e.g. AOS) are beneficial.