Data Centre Site Supervisor

at  Teraco

DATA CENTRE MANAGEMENT

Manage a team of technicians to ensure smooth operation of the facility.
Responsible for management and distribution of maintenance tasks and managing client upgrades such as cable replacements, component and accessory swap out and custom upgrades.
Ensure that records, drawings/schematics and working methods for the facility are maintained and updated following any changes or upgrades.
Manage planned and corrective maintenance events ensuring adherence to OHS act requirements and in accordance to predefined standards and schedules.
Share knowledge and industry best practices by building close working relationships with technical teams and supervisors across all regions.
Ongoing training and evaluation of technical teams on Data Centre best practices and standards.
Work closely with Data Centre Manager to resolve escalated support cases and provide relevant technical feedback including completion of incident reports.
Ensuring comprehensive Root Cause Analysis are completed for all incidents and outages
Monitoring of alerting on all Data Centre equipment, technical team response and feedback to business.
Quick response, resolution and reporting to all alerting and critical situations.
3rd party vendor management.
Manage working methods to ensure all SLA’s, OLA’s and MSA’s are achieved and maintained.
Implement corrective actions promptly to mitigate the negative effects of system outages.

SKILL REQUIREMENTS

Excellent technical abilities.
Effective communication skills, active listener – ability to understand requirements.
Proactive problem solver, perform rapid and accurate assessments.
Ability to work independently, as well as being a positive team player.
Self-motivated.
Conducts self professionally, exhibits elevated levels of tolerance and patience.
Responsible for continued learning and self-development.
Quick response to all situations.
Trouble shoot systems and components to identify root causes of failures.
Advance Microsoft Office skills

QUALIFICATIONS AND EXPERIENCE

Electrical qualification preferable

Please refer the Job description for details