Data Collection Recording Supervisor

at  Appen

ABOUT APPEN

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry’s most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.
Our data is crucial for building and continuously improving the world’s most innovative artificial intelligence systems and Appen is already trusted by the world’s largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.
At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.
At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Position Summary:
The Recording Supervisor is responsible for executing data collection projects using Appen’s data collection systems, software and equipment. The Recording Supervisor will instruct the on-site participant based on project-specific needs and supervise the data collection. Some communication with potential participants will also be required (sometimes via email and sometimes via phone).

Responsibilities:

• Use Appen’s data collection tools to execute data collection projects of different types.
• Maintain project trackers and monitor key project metrics.
• Report any feedback or issues to Data Collection lead.
• Respond to participant queries.
• Set up payments for data collection participants.
• Deliver to project objectives within project scope, timeline and budget.
• Follow quality management processes and take corrective measures as required.
• Communicate with all stakeholders in a timely, clear and concise manner.
• Adapt to changing project needs and expectations.
• Follow strict confidentiality protocol regulating the handling of project and participant details and other sensitive information.
• Be a proactive team member, contributing solutions and helping others as necessary.

Qualifications and Experience:

• Computer literate and able to pick up new tools and systems quickly and with accuracy.
• Service orientated approach.
• Demonstrated time management and organizational skills.
• Attention to detail.
• Commitment to quality (being able to follow quality management processes).

Preferred Knowledge, Skills and Abilities:

• Knowledge of Microsoft Office tools - Excel, Word, and Outlook.
• Proficiency in English, with excellent oral and written communication skills.
• Experience with audio recording equipment and software desirable but not required.
• Bi-lingual in a second language is a bonus.

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally

• Use Appen’s data collection tools to execute data collection projects of different types.
• Maintain project trackers and monitor key project metrics.
• Report any feedback or issues to Data Collection lead.
• Respond to participant queries.
• Set up payments for data collection participants.
• Deliver to project objectives within project scope, timeline and budget.
• Follow quality management processes and take corrective measures as required.
• Communicate with all stakeholders in a timely, clear and concise manner.
• Adapt to changing project needs and expectations.
• Follow strict confidentiality protocol regulating the handling of project and participant details and other sensitive information.
• Be a proactive team member, contributing solutions and helping others as necessary