Data Insight and Reporting Analyst

at  KERRIDGE COMMERCIAL SYSTEMS CORP

“At KCS we’ve introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.”
Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with ‘point-of-sale’ showrooms and warehouse.

The KCS Support Departments assists customers with queries and problems relating to the K8, Non K8 and One Office application software post implementation as well as support of KCS provided network and hosting infrastructure The Departments also provide customers with a wide variety of other services including the installation of new software and customer training.

• Proactively turn data into information, information into insight and insight into actionable business decisions.
• Monitor and deliver standardised Global Service Delivery reporting and insight focusing on KPI achievement and call reduction.

Key Responsibilities:

• Interpret data, analyse results using statistical techniques and provide ongoing standardised reports determining the best way to represent it visually to managers and stakeholders.
• Develop and implement data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data sources and analyse, and interpret trends or patterns in complex data sets
• Work with management to prioritize business and information needs
• Locate and define new process improvement opportunities and standardisation
• Ensure quality assurance and process documentation and define Key Performance Indicators (KPIs).
• Assess and determine the success of specific initiatives
• Build Effective relationships with the Senior Managers across the business
• Possess the ability to positively influence all levels of management to ensure that service improvement activities are receiving the necessary support and are resourced sufficiently to implement solutions
• Presents recommendations to the Support management team for improvement and functionality adoption of varied tools
• Undertake any other task as advised by the Service Management Director

Skills, Knowledge and Experience:

Essential

• Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy in simplified ways
• Strong communication skills – able to communicate effectively on technical and business issues
• Proven working experience as a Data Analyst or Business Data Analyst
• Technical expertise regarding data models, data mining and segmentation techniques
• Strong knowledge of and experience with reporting packages (Business Objects etc.), databases (SQL etc.), programming (XML, Javascript, or ETL frameworks)
• Knowledge of statistics and experience using statistical packages for analysing datasets (Excel, Power BI, SAS etc.)
• Adept at queries, report writing and presenting findings
• Strong Math skills

Desirable

• ITIL understanding
• Experience of ITSM systems and use of reporting; for example ServiceNow
• Familiar with Continual Improvement processes

• Interpret data, analyse results using statistical techniques and provide ongoing standardised reports determining the best way to represent it visually to managers and stakeholders.
• Develop and implement data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data sources and analyse, and interpret trends or patterns in complex data sets
• Work with management to prioritize business and information needs
• Locate and define new process improvement opportunities and standardisation
• Ensure quality assurance and process documentation and define Key Performance Indicators (KPIs).
• Assess and determine the success of specific initiatives
• Build Effective relationships with the Senior Managers across the business
• Possess the ability to positively influence all levels of management to ensure that service improvement activities are receiving the necessary support and are resourced sufficiently to implement solutions
• Presents recommendations to the Support management team for improvement and functionality adoption of varied tools
• Undertake any other task as advised by the Service Management Directo