Data Integrity Analyst

at  DXC Technology

THE SKILLS YOU WILL BRING

• Proven experience in managing billing data into complex ITSM environment eg using ServiceNow and managing billing outcomes in GSAP
• Previous billing production experience- in a complex billing environment – at least 2 years
• Process documentation experience
• Reporting / metrics experience – ability to work competently with large volumes of data
• Process improvement experience
• Advanced MS Excel user
• IT Industry knowledge
• Excellent communication skills – will be key contact for strategic client
• Australian Citizenship is required due to Government client regulations.

WHAT YOU WILL BE DOING

We are looking for a team player to join our supportive Billing team with an opportunity to work in critical data development for key clients within the region.

THIS ROLE WILL:

• Maintain accuracy and completeness of billing data within ServiceNow CMDB
• Ensure data reflects the services being delivered and are aligned to the contractual resource units in the contract
• Meet billing SLA’s regarding collection / validation of key attributes aligned to contractual expectation
• Maintain a set of processes and systems controls that ensure that all data feeds are received on time and are accurate – work proactively with delivering lines of service to remediate missing / incomplete data
• Maintain necessary metrics to share with data contributors / suppliers and use as baseline for discussions for monthly meetings and operational reviews
• Build and maintain collaborative working relationships with key stakeholders, customers and your fellow team members – including preparing for and leading pre-approval sessions with client
• Ensure clear communication with key data providers, internal and external customer is at the forefront of delivery.
• Contribute to the cross training initiative within the Billing team through open communication, participation and in some cases leading training sessions